Case Study: Elo reduces issuer fraud by up to 90% with Feedzai

Elo reduces issuer fraud rate by up to 90%

Elo, a major player in the Brazilian credit card and payments market, needed a fraud prevention platform that could scale with high transaction volume, support multiple issuers, and maintain the highest security standards as it expanded into new payment solutions. Elo was looking for greater customization and flexibility to manage fraud across credit, debit, prepaid, e-commerce, and instant payments use cases.

Elo partnered with Feedzai to implement its Transaction Fraud solution in a multi-tenant setup tailored to Elo’s business. Feedzai helped migrate historical data, rules, and over 35 issuers in just a few months, with minimal customer impact. The results included up to a 90% reduction in fraud basis points for one issuer, along with improvements in approval rates, false positives and negatives, process agility, and new revenue opportunities through value-added fraud services.

Elo

Leandro Lucas

Head of Product