Case Study: BTG Pactual achieves low fraud rates and high approval rates with Feedzai

BTG Pactual Wins Fraud Prevention Awards

BTG Pactual, a leading Latin American investment bank that expanded into full banking services, needed stronger fraud prevention as it launched current accounts, cards, Pix payments, and a mobile app for high-income clients. The bank faced the challenge of protecting high transaction volumes and high-value customers while maintaining a smooth user experience and high approval rates.

Feedzai provided the transaction monitoring and fraud prevention platform BTG Pactual needed, with flexible rules, device recognition, facial biometrics, and cloud integration to secure Pix, card, and app transactions. With Feedzai, BTG Pactual achieved extremely low fraud rates, high approval rates, faster implementation, improved customer notifications for denied transactions, and industry recognition including the Mastercard Excellence award in fraud prevention for three consecutive years.

BTG Pactual

Marcio Avila Reis

Head of Fraud