Case Study: Foxconn streamlines password recovery and employee access with Feedyou’s Lexi voicebot

Voicebot Lexi reduces password recovery time from 3 days to 2 minutes

Foxconn, a multinational electronics manufacturer, faced a significant internal challenge as up to 20% of its employees forgot their access credentials every month. The manual, multi-step recovery and new employee onboarding process was inefficient, taking 2-3 days and requiring manager and HR intervention, which was problematic for continuous operations. The company partnered with vendor Feedyou to find an automated solution.

Feedyou implemented its voicebot, Lexi, which integrated with SAP SuccessFactors to fully digitize the process. The voicebot provides 24/7 multilingual support, verifying callers and delivering new access credentials through a two-factor authentication process in just minutes. This solution from Feedyou dramatically reduced the resolution time from days to minutes, saving staff time and costs while providing valuable performance reporting through PowerBI.

Foxconn

Zuzana Keprtová

HR IS Specialist