Case Study: MONETA Money Bank reduces call center workload with Feedyou’s voicebot Tom

MONETA Money Bank - Customer Case Study

MONETA Money Bank faced a significant challenge with its call center being overwhelmed by high volumes of routine customer inquiries, such as unblocking cards and resetting passwords. This constant demand consumed substantial time and financial resources. The bank partnered with vendor Feedyou to implement a solution using their conversational AI and voicebot technology to automate these common requests.

Feedyou's solution was a voicebot named Tom, built on the Feedyou Platform and integrated with the bank's systems. Tom handles user authentication and resolves frequent issues, seamlessly transferring more complex calls to live agents. This implementation by Feedyou led to a 25% reduction in call center agent workload and a 10% decrease in contact center costs within the first six months, successfully processing thousands of calls monthly.

MONETA Money Bank

Patrik Torhan

Contact Centre Manager