Case Study: Restaurant Associates Limited improves customer satisfaction with Feedier

Optimization of the Customer Journey via a Single Platform

Restaurant Associates Limited (RAL), the Caribbean’s leading restaurant management company, operates more than 70 quick service locations across Jamaica, Trinidad, and Barbados. As the business grew, RAL struggled to gather customer feedback consistently across multiple restaurant brands and locations, with data scattered and no easy way to identify satisfaction trends or problem areas.

Feedier provided an intuitive survey and feedback platform with custom QR codes and real-time reporting, giving RAL a centralized view of customer sentiment and location-level insights. With Feedier, RAL improved customer satisfaction tracking, identified underperforming branches faster, monitored Net Promoter Score, and could respond to poor reviews in real time, helping the marketing and customer service teams act on emerging trends before they became larger issues.

Restaurant Associates Limited

Sabrena McDonald

Head of QSR Sales & Marketing