Feedier
13 Case Studies
Case Study: La Région Occitanie improves user satisfaction with Feedier
A Feedier Case Study
La Région Occitanie reduces verbatim analysis time by 95% with Feedier
La Région Occitanie, a public administration in southern France, faced challenges in its digital transformation, needing to continuously measure user satisfaction across its 30 regional websites while complying with strict public sector data and accessibility requirements. To understand user expectations and identify improvements, they partnered with the vendor Feedier to implement its feedback platform.
Using Feedier's intuitive platform, which includes high-performance AI for analyzing verbatims, the region deployed 17 active measurement sources. The solution achieved a 95% reduction in verbatim analysis time and collected nearly 4,000 feedbacks, enabling continuous improvement and more efficient processing of user insights. Feedier provided La Région Occitanie with the actionable data needed to optimize its digital services for citizens.
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