Case Study: Bpifrance Le Hub streamlines startup feedback management with Feedier

Feedback at the Heart of the French Tech Ecosystem

Bpifrance Le Hub, Bpifrance Investment’s capability-driven accelerator, needed a better way to collect and analyze feedback across its 200+ startup programs, events, and services. Its team was manually sending surveys, categorizing responses, and struggling to identify common KPIs and issues at scale, while also facing low response rates from busy startup leaders.

Using Feedier’s feedback platform, along with Zapier integrations, Bpifrance Le Hub centralized 25 program feedback surveys in one place and automated the sending of personalized surveys after programs and events. Feedier also synchronized feedback with Google Sheets and Pipedrive, helping the team match responses with operational data in real time; results included 230+ B2B feedback submissions, 3 semi-automated workflows, and an average response time of 1 minute 40 seconds.

Bpifrance Le Hub

Caroline Micheletti

Content & Marketing Officer