Feedier
6 Case Studies
Case Study: Barry.Nilsson. improves client experience and brand insights with Feedier
A Feedier Case Study
Building Lasting Customer Relationships Through Cx
Barry.Nilsson. Lawyers, an Australian professional services law firm with six offices across major cities, wanted a better way to understand client experience, brand representation, and feedback across their practice areas. They turned to Feedier to help them collect and analyze client insights more effectively.
Using Feedier’s client feedback platform, including text analysis and PDF reporting, Barry.Nilsson. ran more than six campaigns in six months and gained actionable insights into internal brand perception, client satisfaction, and post-event feedback. Feedier helped them highlight 300+ keywords, reach a 91% satisfaction ratio and an NPS of 89, while giving the firm real-time data it could share with stakeholders.
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Barry.Nilsson. Lawyers
Matthew Walker
Marketing & Communication Adviser