Case Study: Vector Watch centralizes reviews and streamlines support with FeedCheck

Vector Watch - Customer Case Study

Vector Watch designs and develops wearable technology and needed a better way to monitor customer feedback across the more than 30 online stores where its Vector Luna and Vector Meridian products were sold. The company wanted to track customer perception, review volume, and overall satisfaction while also helping its support team manage complaints coming in from multiple channels.

FeedCheck provided a centralized solution for monitoring reviews and aggregating data from more than 10 stores, giving Vector Watch weekly rating trends, review distribution, and a clearer view of customer satisfaction. FeedCheck also sent negative reviews directly into Zendesk as support tickets, helping the team handle feedback in one place. The result was stronger coordination between marketing and support, with 883 total reviews tracked and an average review rank of 3.84.

Vector Watch

Irina Alexandru

Program Manager