Case Study: Kinsa saves time on review management and gains valuable analytics with FeedCheck

Kinsa - Customer Case Study

Kinsa is a tech company that makes smartphone-connected thermometers and uses customer feedback to build trust, support product improvement, and track user experience across channels. As reviews accumulated on Amazon, Google Play, and the Apple App Store, the team needed a better way to collect, organize, and act on that feedback for marketing, support, and leadership reporting.

FeedCheck brought all reviews into one place for Kinsa, powering customer review displays on product pages and a dedicated reviews page that attracts 68% of site visitors and keeps users engaged for more than two minutes on average. FeedCheck also sends negative-review alerts to support, helps route issues to product and technical teams, and feeds weekly star ratings into Grow.com for management dashboards, saving the team time and providing useful analytics.

Kinsa

Jason Howard

Director of Customer Happiness