Case Study: AGC improves product planning and user feedback management with FeedBear

How AGC uses FeedBear internally

AGC, an eCommerce website building platform, was struggling with an inefficient, manual process for gathering customer feedback. Customer development relied heavily on one-on-one calls and messages, which became overwhelming as the company grew. This system was unsustainable and lacked a way to centralize or quantify user requests for new features.

AGC implemented FeedBear to create a centralized feedback board and roadmap. The solution automated the collection process, allowing them to easily gauge interest in ideas through user voting. This provided AGC with clear signals on what to build next and enabled them to keep users personally informed. FeedBear’s platform is now a key part of their product strategy, significantly improving user engagement and streamlining their internal project management.

AGC

Cezar

Founder