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Visit WebsiteAlzheimer’s Society uses feedback to better engage it’s supporters
Alzheimer’s Society
Feedback Ferret
Feedback Ferret first started in 1998, analyzing open-ended customer feedback at a level that had never been possible before. Year on year, they have painstakingly tweaked and improved the solution. And they will continue to do so. With success stories that include some of the world’s largest brands, they have grown into customer feedback experts and world leaders in the text analysis arena.
Case Studies
Showing 21 Feedback Ferret Customer Success Stories
Argos shopper surveys providing insight into customer experience
Argos
Analysis of over 60 verbatim fields on ASDA surveys delivers fast insight
ASDA
Empowering both B&Q store managers and HQ with actionable insight
B&Q
Impact Analysis enables Barratt Developments to prioritise corrective actions
Barratt Developments
BMW sees survey response rates increase by 20%
BMW
Jonny Combe
General Manager, Product and Channel Development
Daisy’s C-Sat score rises from 3/10 to 9/10
Daisy Group
Roger Watson
Head of Insight
Holiday resort using customer feedback to maintain high standards
Dream Hotels & Resorts
Eurocamp increase re-bookings rate and save £ millions in capital expenditure and operational costs
Eurocamp
James Turner
New Product Development
Shorter surveys yield faster and more insightful customer feedback for General Motors
General Motors
Jardine partner with Feedback Ferret to make the difference
Jardine Motors Group
Jason Cranswick
Commercial Director
A vital tool in helping McLaren to deliver an excellent customer experience throughout the world
McLaren Automotive
Mike Sopp
Head of Service Engineering and Aftersales
Morrisons uncover the true reasons behind customer satisfaction
Morrisons
Nissan climbs the J.D. Power Index faster than any other manufacturer
Nissan
Pre-film experience is vastly improved after brothers listen to customer suggestions
NuMetro Cinema
Jay van der Westhuizen
CRM Manager
Reduction in Origin overheads by $250,000 in 12 months
Origin
Tom Caley
Voice of Customer Manager
P&O Ferries unlock the reasons behind the scores
P&O Ferries
Jenny Lorimer
Customer Services Manager
Silverstone Circuits Ltd - Customer Case Study
Silverstone Circuits Ltd
Sally Reynolds
Leisure Development Director
“Pint For A Pint” promotion keeps blood donors coming back for more
South African National Blood Service
William Gallacher
South African National Blood Service
Helping Titan Travel maintain the highest standards of quality
Titan Travel
Comments Boxes enable Vodacom to monitor customer complaint management
Vodacom
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