Case Study: First Tech Federal Credit Union improves fraud detection with Featurespace

First Tech Federal Credit Union protects 700,000 members with Featurespace

First Tech Federal Credit Union, a large U.S. credit union, faced challenges with operational inefficiencies and vulnerability to sophisticated fraud from its existing monitoring system. To meet its members' high security expectations, it partnered with vendor Featurespace to implement their enterprise-wide fraud detection solution, The Featurespace Platform.

Featurespace implemented a phased solution for First Tech, beginning with adaptive rules and progressing to advanced machine-learning models using Adaptive Behavioral Analytics. This created unique behavioral profiles for each member. The strategy improved fraud identification and prevention, optimized fraud management processes, and resulted in financial savings and enhanced member protection for the credit union.

First Tech Federal Credit Union