Case Study: Tandem.net centralizes user feedback and ships features faster with featureOS

Tandem.net - Customer Case Study

Tandem.net, a worldwide language learning app, was struggling to manage a high volume of user feedback that arrived through disparate channels like email and support tickets. They lacked an effective way to quantify demand for feature requests and often found it difficult to understand the nuances behind user suggestions due to language barriers. They initially tried another feature voting tool but found it insufficient for their needs at scale.

By implementing featureOS, Tandem.net integrated a centralized feedback board directly into their app. This allowed their community to easily submit and upvote ideas. The vendor's solution provided the numerical data needed for better prioritization and integrated with Jira to automatically notify users when requested features shipped. The team at Tandem.net praised featureOS for its intuitive dashboard, incredibly responsive support, and its measurable impact on their workflow and user communication.

Tandem.net

Valentin Von Hammerstein

Product Manager