Case Study: Premier Systems boosts feature request transparency and prioritization with FeatureOS

Premier Systems - Customer Case Study

Premier Systems, a provider of reliable and flexible business software applications, struggled with a fragmented feature request process. Their feedback came from numerous sources like email, support, and sales, making it difficult to prioritize what would benefit the most users. This often led to building features for the loudest customers and receiving third-hand information that lacked critical detail. They implemented featureOS to centralize and organize these requests.

Using featureOS provided Premier Systems with numerical data to guide prioritization, helping them make more customers happy at once. The platform’s direct communication tools and integration with Jira automated their workflow, saving significant time and automatically notifying customers when a feature was released. The company was so impressed with the solution and the reactive support from featureOS that they plan to transfer their entire help desk over to the platform.

Premier Systems

Jack Chant

Premier Systems