Case Study: Phishingbox unifies customer feedback with FeatureOS

Phishingbox - Customer Case Study

Phishingbox, a company that provides phishing simulation and cybersecurity training for employees, struggled to effectively gather and quantify user feedback, relying primarily on support tickets and individual phone calls. They turned to featureOS for a solution.

featureOS provided Phishingbox with a unified platform to collect and analyze user feedback, allowing customers to pitch feature ideas and integrations for potential development. The response was overwhelmingly positive, with users actively discussing and upvoting suggestions. This empowered Phishingbox's product team to make more informed, democratic decisions based on broad user input rather than just the requests of a few loud or high-value accounts.

Phishingbox

Casey O'Grady

Phishingbox