Case Study: Judge.me consolidates customer feedback and boosts team motivation with Feature Upvote

Using a suggestion board to organise and respond to customer feedback

Judge.me, which tracks buyer ratings for products in online shops, was struggling to show merchants that it listened to and acted on feature requests. Managing feedback with Google Sheets, Slack reminders, orphan PM tickets, pen and paper and Evernote was time-consuming and ineffective, so Judge.me turned to Feature Upvote’s suggestion board to consolidate requests, respond to users and demonstrate progress.

Feature Upvote provided a simple centralized feedback board that let Judge.me collect suggestions, reply directly and track interested users (their favorite is the “comment with email” feature). The change delivered quick wins that improved customer satisfaction, helped prioritize practical improvements, and boosted team motivation — “Everybody is pumped to work on feature requests!” — and Judge.me’s CEO strongly recommends Feature Upvote.

Judge.me

Felix Süllwold

Chief Executive Officer