Case Study: tribe29 consolidates feature requests and improves prioritization with Feature Upvote

Tribe29 consolidates feature requests and doubles votes on top ideas with Feature Upvote

tribe29, the company behind the Checkmk IT monitoring solution, faced a challenge in managing customer feature requests which were submitted through isolated support tickets and forum posts. This system prevented collaboration and made it impossible for them to gauge the general demand for any particular feature, making prioritization difficult.

By implementing Feature Upvote, tribe29 consolidated all requests into a single, public board. The vendor's solution provided clear visibility into the popularity of feature requests through voting, allowing the product team to prioritize based on evidence of customer interest. Feature Upvote received high user acceptance, with the board quickly accumulating many requests, comments, and votes, and its transparent security practices enabled tribe29 to get quick internal approval for its use.

Tribe29