Case Study: NHS Digital uses Feature Upvote to prioritize API development and surface customer demand

NHS Digital prioritizes API features with Feature Upvote and tracks feedback from 2020

NHS Digital, the national provider of information and IT systems for health professionals in England, faced challenges in communicating its development roadmap and gathering prioritized feedback for its API platform. To solve this, the organization turned to Feature Upvote to create a transparent and frictionless channel for its users to submit and vote on feature requests.

By implementing Feature Upvote, NHS Digital gained valuable insights into user needs, discovering that resource-intensive features were high priorities for its consumers. The solution provided by Feature Upvote enabled the team to validate the demand for specific developments, which in turn strengthened their communications with stakeholders when advocating for new work. The team found the tool exceptionally effective for preventing duplicate requests and for its ease of use, requiring no login for contributors.

NHS Digital