Case Study: GitKraken reduces feature requests in support by 68% with Feature Upvote

Gitkraken reduces feature requests in support by 68% with Feature Upvote

GitKraken, a creator of Git tools for developers, was frustrated with its manual process for handling feature requests. The company was using Linear, a tool not designed for this purpose, which resulted in scattered feedback and an inability to accurately measure the popularity of suggestions, creating a significant burden for its support team.

By implementing Feature Upvote, a public feedback board, GitKraken automated the collection and voting process for feature requests. This solution from Feature Upvote led to a 68% reduction in feature requests coming through support channels and provided valuable data-driven insights, allowing all teams to make better product decisions and build features that customers truly needed.

Gitkraken