Case Study: NHS England builds a future-proof talent pipeline with FDM Group

NHS England onboarded 5 ServiceNow analysts in 2 months with FDM Group

NHS England's Live Services directorate needed to build a sustainable talent pipeline to ensure the reliability of its critical digital health platforms. Attracting and retaining junior professionals with niche skills in tools like ServiceNow, JIRA, and Confluence was a significant challenge. FDM Group was engaged to provide a custom-skilled team to support these systems.

FDM Group designed a bespoke training program to deliver five ServiceNow-certified Service Desk Analysts ahead of schedule. These consultants immediately contributed to system reliability and service management, with two taking on more senior Service Manager roles. The solution ensured long-term retention and continuity, leading to an expanded partnership with an anticipated 30 additional roles within NHS organisations.

NHS England