Case Study: Major Swiss Banks build a reliable talent pipeline with FDM Group

Major Swiss Banks - Customer Case Study

The FDM Group worked with a major Swiss bank facing challenges in recruiting suitable IT support staff efficiently, managing high costs of internal and external hires, and establishing a reliable talent pipeline from the local Swiss market. These recruitment difficulties often led to poor role fit and significant, avoidable management overhead.

FDM Group provided a solution with a continuous supply of its well-trained consultants to fill 1st and 2nd level support roles. The consultants had excellent foundational knowledge, a keenness to learn, and can-do attitudes, which improved daily support functions, introduced new tools, and automated key procedures. The results included a highly effective, externally managed talent pipeline, significant cost savings through guaranteed rates, and the frequent internal hiring of FDM consultants after their two-year placement.