Case Study: a top 250 Australian company boosts hotel program compliance and savings with FCM Travel

Top 250 Australian Company - Customer Case Study

The client, a top 250 Australian company, faced challenges with hotel program compliance and cost containment. They partnered with FCM Travel, specifically utilizing FCM Consulting, to address issues of traveler leakage, improve negotiated discounts, and ensure adequate hotel coverage for their duty of care obligations.

FCM Travel implemented a comprehensive solution, including a hotel program relaunch and the introduction of chain agreements and 'Disruptor' properties. This strategy significantly increased compliance from 75% to 90% and expanded hotel coverage by 20%. The results delivered by FCM Travel included substantial annual savings, such as AU$34k from chain agreements and an overall program saving of 4-8%, boosting total spend to $1.75 million.