Case Study: Terumo BCT achieves travel savings and stronger traveler engagement with FCM Travel

Terumo BCT - Customer Case Study

Terumo BCT, a multinational biosciences company, partnered with FCM Travel to address program leakage and fragmented traveler behavior. Their challenge was to increase compliance for cost savings and duty of care visibility without implementing hard mandates, a goal that became even more critical with the onset of the COVID-19 pandemic.

FCM implemented a multi-faceted solution focused on strategic consulting and proactive traveler engagement through their technology suite, including the Sam mobile app and Shep communications. FCM Consulting negotiated over 40 hotel contracts, projecting a 21% savings. This engagement, especially during the pandemic, allowed FCM to effectively manage unused tickets and provide critical travel information, solidifying the partnership and delivering significant cost savings and support.

Terumo BCT

Michelle Letbetter

Commodity Analyst Indirect Procurement