Case Study: Snap-on achieves consistent travel management in China with FCM Travel

Snap-on - Customer Case Study

The professional tools manufacturer Snap-on faced challenges with fragmented and inconsistent travel management services across its various locations in China. To consolidate and enhance its travel program, Snap-on engaged the vendor FCM Travel for a more cohesive solution.

FCM Travel implemented a personalized service for Snap-on, appointing dedicated travel consultants and providing tailored services for VIP travelers. Through consistent communication and detailed quarterly reporting, FCM built trust and was subsequently expanded to manage travel for all of Snap-on's factories across China. This resulted in a nearly two-decade-long partnership where FCM supported Snap-on's continued operational expansion in the region.

Snap-on

Helen Jiang

Administration Manager