Case Study: a global telecommunications company streamlines travel management with FCM Consulting

OTR Full Department Outsourcing Powered by FCM Consulting

A large telecommunication company faced a significant challenge restarting its corporate travel program after the COVID-19 pandemic, which had led to deep staff cuts and the elimination of its internal travel manager. With travel volumes still low and new complexities around duty of care and sustainability, the company was hesitant to hire a full-time replacement. They turned to FCM Travel and its FCM Consulting division for a solution, opting for their Outsourced Travel Resources (OTR) offering.

FCM Consulting implemented its Complete Travel Management solution, providing a full team of experts to handle everything from supplier contract restructuring and policy redesign to traveler training. The results were delivered quickly, with key initiatives completed within the first three months. The solution provided expert support at a fraction of the cost of a full-time employee, perfectly aligning expenses with the company's recovering travel activity. FCM Travel ensured the company was well-resourced to manage its return to travel safely and cost-efficiently.