Case Study: a large travel and hotels company manages business travel safely during COVID-19 with FCM Travel

Managing business travel during the COVID-19 health crisis

A large travel and hotels company faced the unprecedented challenge of managing business travel and ensuring the safety of its employees during the rapidly evolving COVID-19 pandemic. They partnered with travel management vendor FCM Travel to gain critical intelligence, track travelers, and navigate constant border closures and airline restrictions.

FCM Travel implemented a multi-faceted solution using its global network, the Sam app, and a partnership with risk management firm WorldAware. They provided accurate, timely alerts and a dedicated COVID-19 dashboard for tracking travelers. This resulted in the delivery of over 966 alerts in one month and a 300% spike in users of their Secure service, successfully helping the customer locate travelers and bring them home safely while minimizing costs.