Case Study: a Fortune 100 multinational consumer goods manufacturer achieves seamless traveler-first change management with FCM Travel

How a Fortune 100 consumer goods manufacturer trusted FCM to deliver a seamless, traveler-first change plan

A Fortune 100 multinational consumer goods manufacturer sought to modernize its global travel program after a decade with its previous provider. The company needed a new partner to implement a future-forward tech stack, optimize policy, and deliver a vastly improved traveler experience. They selected FCM Travel for its holistic technology offerings, agility, and partnership-focused approach.

FCM implemented a persona-based change management plan to roll out its proprietary FCM Platform and booking tools across 27 countries in ten phases. The strategy included training 4,000 employees and a multi-language omnichannel communications campaign. This solution required 1,000 hours of effort from FCM and culminated in a highly successful transition, evidenced by an exceptional 96.6% traveler satisfaction rating.