Case Study: Fortune 100 insurance company achieves a successful travel program transition with FCM Travel

Guiding a Fortune 100 Insurance Company to Successful Organizational Change

FCM Travel partnered with a fortune 100 insurance company that, after a decade with its previous provider, sought to enhance its travel program. The client's challenge was to find a new partner who could deliver advanced mobile technology, better integrations, and a superior service proposition to improve the experience for its travelers.

FCM implemented a comprehensive change management solution based on Prosci ADKAR principles, which included tailored communications, live training events, and persona-based guides. This strategy resulted in over 90% of training attendees feeling prepared to book travel, widespread positive feedback, and employees proactively seeking to become change champions for the new program.