Case Study: BOQ achieves over $300,000 in travel savings with FCM Travel

BOQ - Customer Case Study

BOQ, one of Australia's leading regional banks, faced challenges with ad-hoc traveler booking behavior and outdated technology. Their reliance on personal relationships made adopting an online system difficult. FCM Travel partnered with them to modernize their travel program and gain organizational buy-in for the new processes.

FCM Travel implemented a full technology stack, including an online booking tool and enhanced reporting. This solution streamlined the program, established online booking as the default method, and achieved 90% user compliance. The measurable impact was significant, resulting in over $300,000 in savings over 12 months, a 3% decrease in booking costs despite a 1% increase in travel, and an overall improved user experience.

BOQ