Case Study: AECOM strengthens traveler safety and duty of care with FCM Travel

AECOM - Customer Case Study

The customer, AECOM, a global Fortune 500 infrastructure firm, faced the significant challenge of managing its Duty of Care responsibilities and ensuring the safety of its travelers during the rapidly evolving COVID-19 pandemic. Their objective was to mitigate risk and improve resiliency across their global operations. Partnering with vendor FCM Travel, they leveraged FCM's global travel management services to address this critical need.

FCM Travel implemented a comprehensive solution that included enhanced reporting, dedicated 24/7 operational support, and the consolidation of accurate travel intelligence. The vendor developed a specialized reporting framework for traveler tracking, provided daily updates, and managed complex policy changes with airlines and hotels. This collaboration successfully fulfilled accommodation requirements for 40 key workers, secured $9k in waivers and favors, and earned 25 commendations from AECOM, ensuring business continuity and traveler safety throughout the crisis.

AECOM