Case Study: JTI goes live in 52 countries in two months with FCM Travel

52 countries live in two months with JTI

The customer, JTI (Japan Tobacco International), was facing a significant challenge when its major incumbent travel management company (TMC) gave only 90 days' notice of termination. JTI had a fragmented global travel program and was under pressure from its new indirect procurement function to find a new vendor. They selected FCM Travel to consolidate their travel management and urgently needed to onboard 72 countries in a very short timeframe amidst an internal travel ban.

FCM Travel implemented its platform and services with remarkable speed, going live in 52 countries within just 10 weeks. This was achieved through a dedicated and agile implementation team, including an account manager who personally onboarded each local country contact. The solution resulted in massively engaged local markets, enhanced reporting visibility, and a significant boost in credibility for JTI's internal procurement team. The unwavering support and open communication from FCM Travel forged a trusted partnership that was described as "best in class."

JTI

Nichola Rimmer

Global Category Manager Travel & Events