Case Study: Leading Global Bank achieves faster KYC and higher customer satisfaction with FCI CCM

Improving Customer Satisfaction with a Digital Onboarding Framework

Leading Global Bank, a multinational bank operating in 60 countries, needed to modernize and standardize its paper‑heavy onboarding to meet cross‑border regulatory requirements, reduce manual effort, and enable mobile capture of customer data. To address long KYC cycles, siloed systems, and inconsistent customer experiences, the bank engaged FCI CCM to implement a digital onboarding framework using an out‑of‑the‑box, mobile‑based customer onboarding application.

FCI CCM delivered a mobile onboarding solution that automates data capture (POA/POI, biometrics), integrates with national databases, supports offline data capture, and centralizes document storage with access controls. The implementation reduced KYC due diligence time, cut data entry and maintenance costs, improved turnaround times and customer satisfaction, and drove higher digital adoption and loyalty for Leading Global Bank.