Case Study: National Center for Missing & Exploited Children improves missing-child alert delivery with FaxCore

National Center for Missing & Exploited Children Reinvents ADAM Program with FaxCore

The National Center for Missing & Exploited Children faced a challenge with its aged fax platform for the ADAM Program, which was critical for distributing missing child posters. The slow and limited system created bottlenecks, hindering the ability to quickly send alerts to law enforcement and businesses. To address this, the organization worked with vendor FaxCore through an updated solution developed by LexisNexis.

The solution implemented by FaxCore provided a modern, multi-threaded fax server that integrated seamlessly with a custom web application. This allowed for simultaneous fax blasts, priority handling for urgent cases, and automatic removal of invalid numbers, which increased the fax success rate from 52% to 75%. The measurable impact was significant, with four missing children recovered directly due to the new system's speed and efficiency in its first few months, contributing to the program's overall success.

National Center for Missing & Exploited Children

Patti Willingham

Director, Case Management Services