Case Study: Apt Living achieves faster defect management with FaultFixers

Through the use of FaultFixers, Apt Living now provides their customers with branded defect reporting portals

Apt Living, a property management company, was facing challenges with its inefficient, paper-based defect management system. As their portfolio grew, their manual processes became cumbersome, leading to poor communication and unresolved customer issues. They partnered with FaultFixers to digitalize their operations and implement a branded defect reporting portal and mobile app for their residents.

By implementing FaultFixers' defect management software, Apt Living gained a live dashboard for oversight and automated its customer communications. This solution saved the aftercare team thousands of man-hours by eliminating manual data entry and customer follow-ups. FaultFixers enabled residents to report issues with photo evidence easily, which improved the speed of resolution and significantly increased customer satisfaction.

Apt Living

Dilpreet Shallon

Aftercare Manager