Case Study: Rosemary Park Nursing Home achieves faster issue resolution with FaultFixers

Report and fix issues up to 80% faster, leading to a reduced risk of resident accidents, discomfort, or non-compliance

Rosemary Park Nursing Home, a care home in Haselmere, was struggling with time-consuming, inefficient maintenance processes across its eight buildings. They needed a simple, affordable digital solution to manage tasks and organize their maintenance team across multiple locations, aiming to reduce the risk of resident accidents and non-compliance. They partnered with vendor FaultFixers to implement their maintenance software.

By using FaultFixers, staff gained the ability to instantly report issues with photos, while the maintenance team could log and resolve tickets on the go. This solution saved the home 40% of the time previously spent on recording and managing issues, which is equivalent to 1.5 full-time staff annually. FaultFixers helped them achieve 80% faster ticket resolution, eliminated complex spreadsheets, and significantly improved operational safety and compliance.