Case Study: Hallmark Care Homes improves maintenance management and reduces risk with FaultFixers

Hallmark Care Homes opted to future-proof its maintenance management by going digital

Hallmark Care Homes, a family-run provider of 19 care homes in the UK, faced the challenge of managing maintenance with an inefficient paper-based system. This process was especially problematic during the COVID-19 pandemic, as it increased the risk of cross-contamination and required numerous third-party operators to visit their homes. They needed a robust and simple digital solution, which led them to partner with FaultFixers and adopt its care home maintenance software.

By implementing the digital maintenance management app from FaultFixers, Hallmark eliminated its paper-based system. The solution provided crucial oversight and visibility, enabling the estates team to quickly share solutions across different homes. The results included a reduction in recurring incidents, an increase in team productivity, and a significant decrease in the need for external maintenance operators. This not only created a financial benefit but also enhanced the protection and safety of residents and staff.

Hallmark Care Homes

Steve Brine

Estates Manager