Case Study: Focused Living streamlines maintenance management for vulnerable residents with FaultFixers

Focused Living - Customer Case Study

Focused Living, a not-for-profit organization providing accommodation and support for vulnerable homeless adults, faced a significant challenge in managing maintenance across its 13 properties. Their team was overwhelmed by a disjointed process that relied solely on emails and phone calls to track hundreds of repair requests and safety checks, causing information to be lost and making it difficult to assign and follow up on tasks.

FaultFixers provided an all-in-one maintenance management solution to streamline their operations. The software enabled support workers to easily log tickets with images via an intuitive app, which were then efficiently assigned to the maintenance team. This allowed FaultFixers to help achieve a 14-hour average pick-up time and a 5-day turnaround for the 71 monthly tickets, enabling the organization to focus more on its core mission of resident support.

Focused Living

Melina Panayi

Property Officer