Case Study: Leading Global Business Process Outsourcing Provider achieves uninterrupted VoIP and automatic failover with FatPipe Networks

Leading Global Business Process Outsourcing Provider - Customer Case Study

Leading Global Business Process Outsourcing Provider, a 60,000‑employee company across 140+ locations, was suffering repeated call‑center disruptions that degraded voice calls and forced system reboots, disconnecting agents and callers. They engaged FatPipe Networks to deploy a WAN resilience solution that combines MPLS circuits into a single high‑speed Ethernet connection and adds automatic fault tolerance and restoration for VoIP and data services.

FatPipe Networks’ deployment provided automatic failover, notification and restoration across multiple sites so VoIP calls stay online even if a primary facility fails or degrades. As a result, agents are no longer stranded on dead lines, end users no longer get disconnected, the system no longer needs rebooting to clear network issues, and continuous connection to the client database is maintained.