Case Study: BizNet Software, Inc. achieves 100% automated order fulfillment and doubled customer satisfaction with FastSpring

BizNet Software, a leader in Excel reporting software, knew they had a problem with their sales process

BizNet Software, a Dallas-based utility software company that builds self-service Excel analytics and reporting tools, faced a sales-process bottleneck: although customers could order online, orders were manually processed behind the scenes. That disjointed workflow caused fulfillment delays of more than 24 hours, introduced human error, and limited growth and profitability.

BizNet implemented FastSpring’s cloud-based ecommerce and back-office platform, enabling automated fulfillment, accounting, and reporting with a single integration and low upfront cost. The result: a fully automated order flow, doubled customer satisfaction, improved back-office efficiencies, and the company meeting its business goals.

BizNet Software, Inc.

Brian Nicholson

Director of Customer Experience and Operations