Case Study: ShoeZen achieves faster search, higher conversions with Fast Simon InstantSearch+

Uses our powerful Product Recommendation tool to increase sales and customers’ retention

ShoeZen, an online footwear retailer, faced challenges with slow and inaccurate on-site search, which led to a frustrating user experience and low customer retention. Their previous solution slowed their site down, and they lacked the ability to display related products for upselling or to help customer support quickly find items. To address these issues, they turned to Fast Simon and implemented its InstantSearch+ product.

By deploying Fast Simon's InstantSearch+, ShoeZen achieved a search that was fast, intuitive, and capable of showing relevant product recommendations. The results were significant, including a 4x increase in conversion rate, a 23% decrease in the bounce rate, and a reduced advertising spend due to a higher SEO and ad ROI. The vendor's tool also enabled customer support to assist shoppers more effectively, directly contributing to improved customer retention.

Shoezen

Paul Mihelich

COO