Case Study: Jungheinrich AG achieves flexible, cost-effective service operations with FAST LEAN SMART

Worldwide planning to achieve the highest level of customer service

Jungheinrich AG, one of the world's largest suppliers of material handling and intralogistics solutions, faced the challenge of efficiently scheduling its global workforce of over 4,000 service engineers for a wide variety of tasks, from routine maintenance to emergency repairs. They partnered with vendor FAST LEAN SMART, seeking a solution that could integrate tightly with their SAP ERP system to optimize their field operations and improve customer service.

The vendor, FAST LEAN SMART, implemented its FLS VISITOUR solution to provide dynamic scheduling and routing. This included a 'Customer Container' feature to batch tasks, reducing the number of required site visits. The results were a highly flexible service organization that achieved significant cost savings, a rapid response capability, and the highest level of customer service for Jungheinrich.

Jungheinrich AG