Case Study: VIVAWEST achieves paperless, customer-friendly appointment scheduling with FAST LEAN SMART

VIVAWEST - Customer Case Study

VIVAWEST, a leading housing provider in Germany, faced the challenge of automating and optimizing its complex repair scheduling process for its 210 technicians. The company needed a system to offer tenants immediate, tour-optimized appointments online and to manage intricate, cross-trade repairs, all while moving to a completely paperless operation to enhance customer satisfaction. To address this, they partnered with FAST LEAN SMART and implemented its FLS VISITOUR and FLS MOBILE solutions.

The solution from FAST LEAN SMART enabled VIVAWEST to offer tenants binding, optimized repair times directly through their online portal. The FLS MOBILE app provided technicians with all necessary job information digitally, enabling real-time status updates that dynamically optimized routes. This resulted in a significant reduction in process costs and waiting times, and increased scheduling efficiency. Most notably, customer satisfaction for the maintenance department soared to over 95%, with a greatly improved first-time fix rate.

VIVAWEST

Thomas Eller

Head of Maintenance