Case Study: KWB achieves seamless digital service and higher efficiency with FAST LEAN SMART's FLS VISITOUR

Transformation to digital endto-end service by intelligent software support

KWB, a provider of renewable energy heating solutions, faced the challenge of digitizing its customer service processes to create a seamless customer journey and improve efficiency. To address this, they partnered with vendor FAST LEAN SMART to implement intelligent software for appointment scheduling and field service management.

FAST LEAN SMART provided its FLS VISITOUR, FLS MOBILE, and FLS PORTAL solutions to create consistent digital processes from online self-service booking to real-time mobile support for technicians. This resulted in high customer satisfaction, an increased first-time fix rate, and greater efficiency for their back office and field staff, positioning KWB for sustained organizational growth.

KWB

Christian Luttenberger

Customer Service Manager