Case Study: HomeServe gets to customers 25% faster with FAST LEAN SMART

The uk’s second largest boiler installer now getting to customers faster with fls

HomeServe, the UK's second largest boiler installer, needed a more dynamic and intelligent scheduling solution to manage its complex mix of sales surveyors and field engineers. Their previous method relied heavily on the manual knowledge of planners. They partnered with FAST LEAN SMART to implement the FLS VISITOUR scheduling and route optimization software, along with the FLS MOBILE solution, to automate and optimize their appointment booking and field operations.

The solution from FAST LEAN SMART was implemented rapidly and integrated seamlessly with HomeServe's existing systems. The intelligent software automated the scheduling process, enabling features like linking related jobs. As a result, HomeServe now gets to its customer appointments 25% faster, has achieved significant efficiency gains, and has improved overall customer experience through more transparent service processes.

HomeServe

Richard Wilson

IT Director