Case Study: Selecta achieves more efficient vending machine service and lower dispatching effort with FAST LEAN SMART FLS VISITOUR

Selecta - Customer Case Study

Selecta, a major machine service provider, faced a significant challenge in managing the complex service and merchandising schedules for its 150,000+ vending machines across 22 countries. The company needed to optimize routes for its technicians and merchandisers to guarantee seamless customer access, incorporating various logistical processes and access restrictions. To address this, Selecta implemented FLS VISITOUR from vendor FAST LEAN SMART.

The vendor, FAST LEAN SMART, provided its VISITOUR product as a SaaS solution to handle this complexity, creating efficient routes for strategic and dynamic scheduling. The results included significant cost savings, a major reduction in dispatching effort for managers, and a significant optimization of machine availability. Furthermore, the solution enhanced working conditions for staff, allowing team leaders to focus more on staff management and improving customer satisfaction.

Selecta

Milan Lukic

IS Project Manager