Case Study: Royal Mail Property & Facilities Solutions achieves smarter scheduling with FLS VISITOUR

Royal mail property & facilities solutions looks forward to smarter scheduling with fls software

Royal Mail Property & Facilities Solutions (RMPFS) needed to upgrade its decade-old scheduling system for its 500 facilities management engineers to improve operational efficiency and productivity. The company selected FAST LEAN SMART and its FLS VISITOUR software to meet its complex requirements for managing both planned and reactive work.

FAST LEAN SMART implemented a solution that provides real-time optimized route planning and a custom engineer portal. This allows RMPFS to establish a site ownership model, reduce return visits, and ensure the right engineer is sent to the right job. The software's integration capabilities and advanced scheduling rules are expected to increase productivity and improve first-time fix rates.

Royal Mail

Scott Maddocks

Project Manager