Case Study: Minimax achieves real-time service scheduling and better customer service with FAST LEAN SMART

Optimised cooperation thanks to a permanent exchange of information

Minimax, a leading company in the fire protection industry, faced the challenge of managing and efficiently scheduling its over 650 service engineers across Germany. To optimize its operations, Minimax partnered with FAST LEAN SMART to implement a software-based appointment and route scheduling solution, integrating it with their existing SAP system to handle a vast number of custom requirements.

FAST LEAN SMART implemented its FLS VISITOUR and FLS MOBILE products to schedule maintenance calls and dynamically update them with emergency callouts in real time. This solution provided central dispatch with real-time data for route optimization and gave field engineers reliable, up-to-date information. The results for Minimax included a significant reduction in costs through optimal route scheduling, improved customer service based on real-time data, and more efficient overall processes.

Minimax