Case Study: NetCologne achieves faster fault response times with FAST LEAN SMART’s FLS VISITOUR and FLS MOBILE

Mobile real-time planning for Faster fault response times

NetCologne, a regional telecommunications company in Germany, faced the challenge of managing its service organization more cost-effectively while reliably meeting the commitments in its service level agreements. To optimize its scheduling and improve fault response times, the company worked with FAST LEAN SMART to implement their FLS VISITOUR solution.

FAST LEAN SMART's solution used real-time mobile data transmission to send orders directly to service engineers' devices. This allowed for instant schedule optimization that incorporated complex parameters like multi-part orders and team building. The implementation resulted in significant cost savings, faster response times to faults, and increased customer satisfaction for NetCologne.

NetCologne