Case Study: Vonovia achieves greater customer satisfaction and cost savings with FAST LEAN SMART’s FLS VISITOUR

Housing maintenance services benefit from innovative scheduling software

The German residential property company Vonovia, one of the largest in its sector, faced the challenge of effectively deploying its 1,190 field staff to maintain its vast portfolio of properties. To streamline its operations and control costs, Vonovia turned to FAST LEAN SMART and implemented their FLS VISITOUR scheduling and route optimization software.

The solution from FAST LEAN SMART was deeply integrated into Vonovia's SAP and CRM systems, enabling customers to book appointments online and receive optimized time slots instantly. The system allows just four dispatchers to manage the entire field team, providing real-time job access via tablets and suggesting nearby tasks. This resulted in significant cost savings, a more efficient deployment of resources, and a measured increase in customer satisfaction.

Vonovia